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About Return and Exchange

Your satisfaction is our ultimate goal. You can return all articles purchased from the THOMAS SABO Online Shop within 14 days of receipt.

Please send the articles as a registered letter or as a "parcel with return receipt" to the following address and keep the dispatch receipts for any potential queries. The direct costs for returning the goods are borne by you.

Please note that articles must be completely returned to us with their original packaging. This should protect the goods to be returned against damage during transport.

For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please complete the enclosed return form and include it in your return. Please note that postal returns can take several days and that we require a certain amount of time to process returns.